Mike Clifton on Alorica's Co-CEO Role, Startup Investments & AI in CX | Technovation 892
Ascending to the CEO role from a technology background showcases the critical impact of tech expertise in guiding business transformation and growth. In this episode of Technovation, Peter High interviews Mike Clifton, Co-Chief Executive Officer at Alorica, about his career journey and how his experience as a technology executive has shaped his perspective as a co-CEO. Mike discusses Alorica's strategic approach to enhancing customer experiences through AI and digital transformation, and provides insights into the company's unique Co-CEO model. He also explains his strategy for investing in startups to curate an ecosystem of partners, keeping the company at the forefront of innovative technologies like noise cancellation and voice translation.
0:00:00 Introduction
0:01:32 Overview of Alorica
0:03:31 The Co-CEO Model
0:05:19 Impact of AI on Customer Experience
0:07:21 Mike Clifton's Diverse Experience
0:22:43 Investing in Startups and Innovation
0:31:26 Future Trends and AI Adoption
0:35:17 Recommended Reads and Conclusion
0:36:51 Closing Remarks
An audio-only version of this interview is available as episode 892 of Metis Strategy’s podcast, #Technovation with Peter High.
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