HOW TO DISPUTE ON ALIEXPRESS 2018 TO RETURN THE MONEY: 4 BASIC RULES
ALIEXPRESS DISPUTE 2018
WHEN TO OPEN A DISPUTE ON ALIEXPRESS
HOW TO REFUND THE MONEY FROM ALIEXPRESS
1. Parcel tracking: • ОТСЛЕЖИВАНИЕ ПОСЫЛОК С АЛИЭКСПРЕСС. САМЫЕ ... or • ОТСЛЕЖИВАНИЕ ПОСЫЛОК С АЛИЭКСПРЕСС. ТАК ПР...
2. Parcel handed, but not to you: • ПРОДАВЕЦ ОТПРАВИЛ ЗАКАЗ НА НЕВЕРНЫЙ АДРЕС....
3. The extension of the protection order: • КАК ПРОДЛИТЬ СРОК ЗАЩИТЫ ПОКУПАТЕЛЯ НА АЛИ...
4. The goods did not come: • КАК ОТКРЫТЬ СРАЗУ ТРИ СПОРА НА АЛИЭКСПРЕСС... or • КАК ОТКРЫТЬ СПОР НА АЛИЭКСПРЕСС: НЕ ПРИШЕЛ... or • КАК ОТКРЫТЬ СПОР НА АЛИЭКСПРЕСС: НЕ ПРИШЕЛ...
5. Defective goods: • СПОР НА АЛИЭКСПРЕСС:НЕКАЧЕСТВЕННЫЙ ТОВАР. ...
Changes in disputes on Aliexpress last year were significant: something for the better, something on the contrary. What's new in the opening and the conduct of the dispute on Aliexpress. What is permitted and what is prohibited. On that immediately needs to pay attention. And that can be ignored.
When ordering goods from Aliexpress mainly I am guided by two indicators-the number of goods sold by the seller and the price.
On the selection of a seller I am not going to focus on.
So, I ordered the goods. Usually the sellers send the package and placed in the term designated as the term of the order. The first few days after sending the parcel, and on Aliexpress can reach up to 10 days, nothing can happen to the goods, or rather, we can not see that something is happening.
Then there is the tracking information. It's time to turn attention.
Remember a very important. While there is a parcel, make sure that the buyer's protection period is not over, and the parcel was not handed over to someone other than you. All this can be seen on the tracking sites and on the Aliexpress website itself.
Links to the main tracking sites and videos showing how to track parcels I left in the description.
If you see that the parcel is handed to someone, but not to you, urgently open the dispute. The link how to do it, I left in the description.
If the term of protection of the buyer ends, be sure to ask the seller to extend it. The link how to do it I also left in the description.
If there is no critical situation where every hour or minute is important, the problem must first be addressed to the seller. Give him 1-2 days on the answer.
A critical situation may be when the parcel is received by someone, or the end of the period when Aliexpress will no longer protect you.
Do not be lazy to take screenshots or record video of conversations with vendors on Aliexpress – it can be used as evidence in future disputes or contacting support. Do not communicate with sellers outside the site Aliexpress – in disputes it will not be taken into account and the dispute team is likely to ignore it.
Don't take word for it: they're here to make money, you're here to pay for the goods. All this should happen according to the rules of Aliexpress.
Suppose, shipment has passed, and you came on-for parcel. Weigh the parcel, the weight often does not match the written on the parcel. You should make a report. Open the package at the post office. Recorded video. This is the ideal.
To be honest, this rule I don't follow, I just do not post to open the parcel. But it's up to you to decide what to do.
If the package is damaged or deformed, open the parcel in the mail. There is a risk of getting damaged goods. Do not forget that the seller undertakes to deliver to you the whole parcel, and Aliexpress is the guarantor of the transaction.
Suppose, at this stage everything went fine. You brought the package home.
Turn on the camera, start recording the unboxing of the parcel. Be sure to show the stickers on the parcel. Show the track number. Show the integrity of the parcel, pull the different ends of the package, show that the parcel is not opened.
If you want high-quality evidence, no photos, only videos. Remove all in one take, from the track number and ending with the performance of the goods. Everything should be in the frame, so that nothing is in doubt. Especially it concerns a complete set of a parcel.
If the parcel is all right, congratulations. If not, write to the seller. At this point, writing to support is pointless, they will send you to the seller or pretend to help.
If the seller rests, is not going to meet you, write to the support team to have an extra opinion in the dispute and at the same time open the dispute. Disputes for a variety of reasons the channel is already there. Links to some of them I left in the description.
According to the rules of Aliexpress: "You can request a refund by opening a dispute. This can be done no earlier than 5 days after sending the order by the seller and no later than 15 days after the expiry of the delivery period."I'm not waiting for the end of the term of protection of the buyer, open a dispute for 4-5 days before.
There are rules, violation of which may result in blocking your account on Aliexpress. The link I left in the description.