Hammering It Out With Hammer | Episode 3 - Live at ICMI with Nate Brown
The Hammer Team is reporting live from the show floor of ICMI's Contact Center Expo 2024! In this quick episode, Eric interviews keynote speaker and CX guru, Nate Brown about how the industry is rapidly changing from high volume ticket resolution to genuine customer support and relationship building with the Servant Challenger Mentality.
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