Customer Notifications Overview in Jira Service Management | January 2026
📨 Customer Notifications in Jira Service Management: How to Customize and Simplify
In this video, Alexis Heritage walks you through how to configure and customize customer notifications in Jira Service Management (JSM). Whether you're setting up a new project or cleaning up your existing instance, this guide helps you strike the right balance between keeping your customers informed and avoiding notification overload.
Learn where to find the customer notification settings, how to adjust the messages that go out, and how to ensure your communications are clear, timely, and aligned with your service experience.
What you’ll learn:
☑️ Where to locate and manage customer notification settings in JSM
☑️ How to edit and format the messages customers receive
☑️ Tips for preventing notification fatigue while maintaining transparency
☑️ Best practices for aligning email communication with your workflows
Stay connected!
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🌐 https://valiantys.com/en
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