Why Ciklum Makes People Part of the Solution | New Automation Mindset Ep. 33
In this episode, Markus Zirn and Enver Cetin explore the game-changing potential of GenAI and digital twins in transforming business processes. They discuss how these technologies are reshaping customer interactions, automating decision-making, and redefining job roles. Enver shares real-world insights from Ciklum's Workato automation projects, emphasizing the importance of clear process mapping and embracing innovation to stay competitive. Throughout the conversation, Enver highlights how these advancements are revolutionizing both customer and employee experiences.
Timestamps
00:00 Episode Start
02:20 Workato automation projects at Ciklum
05:35 GenAI client use cases
12:15 Challenges in business process management
20:40 Introducing Workato Agentic and its impact on process management
29:50 Future of AI agents in business processes
33:50 Overcoming client resistance to LLM integration
39:40 GenAI's impact in reshaping business systems
44:35 What's next in AI and automation?