Salesforce: Customer Feedback on Coveo AI Case Assist Overwhelmingly Positive
"Nick Sweers of Salesforce outlines how customer feedback on Coveo AI case assist was overwhelmingly positive.
Customers highlighted the simplicity, intuitiveness, and ease of use of the system, and appreciating the reduction in complexity and number of screens they had to navigate. This direct customer feedback, along with the improved KPIs, has encouraged salesforce's continuous improvements in the customer support experience.
Learn more about Coveo AI Case assist here https://www.coveo.com/en/solutions/ai... "