How to Automate Voiceflow Chat Transcript Reviews with OpenAI and Make.com
In this video, I'll show you step-by-step how to automate the review process for your Voiceflow chat transcripts using Make.com, Airtable, and OpenAI's structured outputs. Learn how to automatically fetch chat transcripts from Voiceflow, process them using custom JavaScript, and summarise conversations with AI to get actionable insights. We'll categorise chats, determine if issues were resolved, and identify missing content or steps directly in Airtable.
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🗂️ Github resources: https://github.com/Barty-Bart
Timestamps
00:00 Demo Of End Result
01:32 Video Outline
02:22 Overview Of The Entire Flow
04:52 Building The Automation In Make.com
09:34 Building The Voiceflow Automation
13:57 Building The OpenAI Structured Output API Call
18:15 Building The Airtable Integration
19:06 Outro