How KOHO slashed agent ramp time from 90 days to 3 weeks
Fiona Green, Senior CX Manager at KOHO Financial, highlights how Zingtree shortened agent training from 90 days to just three weeks. Zingtree’s versatility extended beyond process management, contributing to compliance and identifying inefficiencies in other departments. Fiona attributes significant operational improvements and career advancement to Zingtree’s impact on efficiency and ROI.