IT: IT Support/Helpdesk Interview Questions Part 12
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Timecodes:
0:00 intro
2:41 What steps would you take to resolve a user who tells you their monitor is not working
3:40 If a user calls in saying they cannot connect to certain websites, how would you resolve this issue
4:50 Tell me about your greatest achievements at work or nonwork-related
6:32 Why do you want to work with us
7:04 Can you explain a time when you dealt with an angry caller ?How did you handle it
8:27 You have 2-3 mins left to the end of the shift and you get a ticket that you know will take 45 minutes to work on, what would you do
9:23 Tell me about a time I had to deal with a difficult person
10:48 Where do I see myself in the next 5 years
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