Automate customer conversations with Ismaen Aboubakare
Simple steps like customers updating their address can create heavy workloads for your customer support. Learn how to automate customer conversations using Airkit with Ismaen Aboubakare.
Connor Finlayson guest hosts.
// RESOURCES
Ismaen Aboubakare: / ismaen_
Airkit: www.airkit.com, support.airkit.com, / airkit
// KEEP LEARNING
Use code YOUTUBE to get $50 off the Ultimate Guide to Airtable: https://bit.ly/ultimate-guide-to-airt...
Not sure about the course or Airtable? Learn the basics of Airtable for FREE: https://bit.ly/airtable-freebie
// ABOUT ME
Aron here! I started AATT to help you create workflows and automations so you can focus on the stuff that matters. I am a Sr. Community Product Educator at Webflow and formerly of Airtable's Education Team.
🗨️ Twitter: / aronkor
🔗 LinkedIn: / aronkorenblit
🌐 Website: https://aatt.io
🗞️ Newsletter: https://aatt.io/newsletter
// CHAPTERS
Start (00:00)
Welcome from Connor Finlayson (00:23)
Intro from Ismaen Aboubakare (00:50)
About Airkit (01:55)
Use Case Overview (4:10)
Configure an Airtable Base (05:53)
Connect Airkit with Airtable and Twilio (06:30)
Purchase a Phone Number (08:42)
Add New Phone Number to Airkit (10:51)
Create an Airkit Application (12:33)
Set up an Airkit Trigger (15:32)
Connect Airkit Application with Airtable Base (24:32)
Connect Airkit Application with the Purchased Phone Number (25:01)
Set up SMS Notification (34:10)
Set up a Webpage for Updating an Address (37:16)
Make http Request back to Airtable (41:39)
Publish the Airkit Application (47:16)
Preview the Application (47:55)
Tieing All the Steps Together (53:36)
Thanks for watching!
#airtable #airkit #twilio