Getting Ahead of the COVID-19 Coronavirus with Public Health Outbreak Tracking & Monitoring Software
AKA’s DynamicsAdvantage for Public Health Outbreak Tracking & Monitoring is a Cloud solution designed for a fast, easy call center configuration internally based on specific outbreaks. It leverages the power of Microsoft Dynamics 365 and Power Apps to help:
• Identify outbreaks through a variety of information channels
• Quickly configure a call center for the outbreak with pre-built call intake surveys for the specific virus or illness, like COVID-19—survey answers are used to help automatically direct those taking calls to the appropriate follow-up questions or routing for further action
• Track potentially exposed or infected citizens and their movement to other locations
• Dispatch health officials to locations visited by those who are infected
• Utilize social media outlets to notify the population of a potential exposure
• Respond to inbound inquiries and perform outbound follow-up communication with those who might be infected
• Monitor those at risk based on CDC, state, and local protocols to isolate the virus and report back the results to the CDC and health departments