IT: Common Level 1 Issues Part 2 (Helpdesk, Technical Support, IT Support)
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time codes:
0:00 intro
4:10 Cable Management on Monitors
7:00 * Windows *
7:05 Laptop Content Migration (Shared Drives Access)
9:47 Video Conference Setup / separate video & audio (Skype, Zoom, etc)
16:30 General PC / OS swap precess
17:43 Monitor issues troubleshooting
19:33 Document Printing issues
20:22 CISCO Phone Troubleshooting
21:00 CISCO New Phone Setup
29:11 Mounting new dual monitor (VESA mount)
40:22 Laptop update and test (Dual setup, VPN connection, Outlook & more)
45:42 Internet not working troubleshooting
46:34 Keyboard & Mouse not working (driver download & USB port BIOS settings)
48:34 Internet not working troubleshooting (cable related issues, network card, ran out of IP addresses, drivers & more)
51:43 Slow PC (RAM memnory update, SSD & motherboard trbouleshooting)
53:54 Monitor not working (check the cables first & what to do next)
55:14 iPhone Email troubleshooting
1:03:50 Outlook(crashing, out-of-office reply, email not receiveing, view options)
1:12:59 Calendar (join shared calendar, view options)
1:14:00 People
1:14:29 More Outlook (random advice)
1:18:19 Excel (crashing, not working, create new book, repair mode, add-ins, memory issues, Trust Centre)
1:21:33 Printer not working (remove & add)
1:24:26 No internet troubleshooting on PC & Laptop (CMD, Adapter Settings)
1:28:03 Display issues (Graphics Card troubleshooting, second monitor not displaying)
1:29:38 Web browser issues (IE, Chrome, Edge, /appdata technique)
1:35:00 App not ruuning (compatibility issues)
1:35:58 Slow PC (set to best performance)
1:36:30 System infomation & memory related topics
1:37:43 Updated and patches check
1:38:40 PC domain change tip
1:39:13 Slow PC (set to best performance)
1:39:45 System Restore, Recovery & Advanced Settings (Win 10)
1:41:15 Slow PC (Startup Processes)
1:41:57 Application Not Closing & more Task Manager
1:43:20 Taskbar
1:44:51 Event Viewer (logs etc)
1:45:30 Creating tasks
1:45:43 Administration Tools
1:50:00 Open with
1:50:30 Shared Drive issues
1:51:15 Remote Desktop
1:52:21 * MacOS *
1:53:42 Terminal (ifocnfig, ping), taskbar, TimeMachine, Activity Monitor, KeyChain
1:56:05 Safari
1:57:00 System Preferences
2:02:41 * Windows *
2:02:56 Default Apps, Notifications, Microphone
2:05:00 Microsoft Management Control (MMC)
2:06:20 Active Directory (AD)
Thank You!
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