Device Offline: How to troubleshoot My Cloud OS 5 device offline message | Part 5
This is Part 5 of our My Cloud OS 5 Device Offline series. We'll show you how to gather the info support needs and guide you through a system-only restore. Don't worry - this restore won't delete your files.
⏱️ Timestamps:
0:00 Introduction
0:35 Submit System Logs
1:44 System-Only Restore
2:28 40-Second Reset
3:40 Next Steps
💡 What You'll Learn:
• How to take screenshots on Windows and Mac
• How to collect My Cloud system logs for support
• How to do a system-only restore (keeps your data safe)
• When to contact Western Digital support
👉 Watch Related Videos:
Part 1: My Cloud OS 5 Device Offline: • Device Offline: How to troubleshoot My Clo...
Part 2: My Cloud OS 5 Device Offline: • Device Offline: How to troubleshoot My Clo...
Part 3: My Cloud OS 5 Device Offline: • Device Offline: How to troubleshoot My Clo...
Part 4: My Cloud OS 5 Device Offline: • Device Offline: How to troubleshoot My Clo...
How to Update My Cloud OS 5 Firmware: • How To: Update the Firmware on your My Clo...
🌐 Helpful Links:
Western Digital Support Home: https://www.westerndigital.com/Support
NAS Product Support Pages: https://www.westerndigital.com/suppor...
Contact Western Digital Support: https://www.westerndigital.com/support
My Cloud Models that Support OS 5 Firmware Update: https://support-en.wd.com/app/answers...
Steps to Resolve My Cloud OS 5 Device Offline Message: https://support-en.wd.com/app/answers...
How to Collect My Cloud System Logs: https://support-en.wd.com/app/answers...
How to Perform a System Only, Quick and Full Restore on WD Cloud OS 5: https://support-en.wd.com/app/answers...
WeTransfer (file sharing): https://wetransfer.com/