The way we work has shifted to more flexible remote and hybrid models — where, when, and how we work has morphed into a flexible matrix of places, times, and devices. Though this transformation may have been evolving for some time, it has recently been turbo-charged by the COVID-19 pandemic. Companies that we're able to successfully pivot to a temporary remote work environment now face a myriad of new technical challenges to support a more flexible workforce for the long term.