Zenkraft Salesforce Order Management
Zenkraft adds 100% native shipping, tracking and returns functionality to Salesforce Order Management. Let’s show you how.
When an order is received, Zenkraft automatically selects the most appropriate carrier for fulfillment.
This can be based on any number of factors such as warehouse, product, weight or destination.
Shipments are booked directly with the carrier and international paperwork is filed electronically.
Once the shipment is in transit, Zenkraft sends shipping notifications using email, SMS, WhatsApp or Facebook Messenger.
Tracking emails contain “Track Shipment” buttons that once clicked drive consumers back to your store, where you can use Zenkraft’s Commerce Cloud app to drive upsell promotions using Einstein Recommendations.
If you use Marketing Cloud, our journey builder integration means you can track email open, click and conversion data in one place.
Once the customer receives the item, they decide to return it.
Customer service reps are able to generate a return label with a single click and email it to the customer.
Retailers get real-time tracking updates for inbound returns completing the 360 degree view of the customer.
Our Einstein Chatbot integration can help automate WISMO enquiries and returns, reducing the need for agent interaction.
If a customer wants to return an item they can simply click “Return item” and a return label will be generated.
In-store fulfillment and pick and package capabilities are supported too with direct integration with printers, scales and scanners.
Zenkraft is 100% native on the Salesforce platform which means you can view real-time dashboards of all your shipping and returns data in one place.
Zenkraft is used by nearly 1,000 Salesforce customers across every cloud.
We support 60+ carriers and can be configured using clicks not code, so the level of effort to implement is low.