Automated Case Management
Cooper Airlines is a fictional but representative regional airline headquartered in the Northeast United States.
In this demo we’ll see how Cooper Customer Support Agents manage inbound requests for customer service and facilitate booking requests through our automated case management system. Agents are able to manage the case status, escalate the case or seek expense approvals which will automatically trigger actions to be taken in other systems to ensure quick resolution for our customers.
Time Stamps:
Routing customer service requests: 0:56
Automating customer escalations: 3:02
Testing the new application: 5:23
Case management workflow: 6:02
Learn more about TIBCO Cloud Integration: https://www.tibco.com/products/cloud-...