How AI changed service design
🤖 Is AI automating creativity in service design without us noticing?
While AI accelerates service blueprinting, journey mapping, and UX flows, we might be facing the same fate as the Arts & Crafts Movement that lost to mass production. As algorithms optimize experiences without human input, are we training designers to think inside AI's box?
Explore the tension between efficiency and innovation in this thought-provoking video. AI can analyze data better than humans, but can it understand emotional depth? Should UX researchers define AI's boundaries in creative work?
Key questions:
If we automate creativity, do we risk losing it altogether?
Where should we draw the line?
What aspects of service design must remain human-driven?
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