Intelligent Routing, Sustainability Tips & More | Contact Center AI
In this video, we dive into an in-depth overview of Dynamics 365 Contact Center and demonstrate the powerful capabilities of Copilot for Service. If you're interested in enhancing your customer service experience, this is a must-watch!
We cover a detailed demo case to illustrate the practical applications of Dynamics 365 Contact Center and explain the new Dynamics 365 solution and its impact on customer service. Make sure to subscribe to our channel and like this video for more insights and updates on the latest in tech and customer service solutions.
From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.
____
0:00 Introduction & Release Wave Overview
0:16 Customer Service Challenges
0:31 AI Features Across Service Solutions
0:52 Dynamics 365 Contact Center
1:20 AI-Powered IVR Experience
2:10 Copilot & Order Management
2:22 Sustainability Recommendations
3:01 Intelligent Routing & Specialists
3:18 Omnichannel CRM Support
3:41 Copilot Assistance for Agents
4:18 Service & Sales Collaboration
4:31 Copilot for Service in Outlook
4:58 AI Meeting Scheduling
5:33 Summary & CTA
____
🔔Subscribe to our YouTube channel & push notification button to always stay tuned - @OntargIT
Follow us on social media:
LinkedIn - http://bit.ly/3kvwLIp
Facebook - http://bit.ly/3GUSKzW
Twitter - http://bit.ly/3Hkr8pn
📞Contact us to get more information: http://bit.ly/3CSMBmS
____
👨💼#OntargIT is a consulting group focused on deployment and support of innovative Microsoft Cloud applications for businesses based on Microsoft Dynamics 365 (ERP & CRM) and Power Platform. (http://bit.ly/3IQ8dny)