Dynamics 365 Field Service overview - the best solution for frontline managers & technicians in 2024
Dynamics 365 Field Service provides an extencive field service management, including step-by-step guides and remote expert assistance. Simplify technicians job done with an ability to type queries in natural language to receive information related to work orders, status, or parts. Save frontline managers' time by using generative AI for work order creation, technician scheduling, and pre-populating customer email responses.
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Timestamps:
0:00 - What is Dynamics 365 Field Service
0:15 - Field Service manager role
0:43 - Dispatcher role
1:00 - Field Service technician role
1:32 - Virtual expert assistance
1:44 - Copilot in Dynamics 365 Field Service
2:50 - Mobile app for technicians
3:09 - Dashboard analytics
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👨💼#OntargIT is a consulting group focused on deployment and support of innovative Microsoft Cloud applications for businesses based on Microsoft Dynamics 365 (ERP & CRM) and Power Platform. (http://bit.ly/3IQ8dny)