Improving Conversational Experiences with Intelligent Fallback Responses
"Sorry, I didn't understand that" is the last phrase someone wants to see when seeking help from a chatbot or virtual assistant. Whether someone is asking for available equipment part numbers or hotel booking details, users rely on conversational systems to help them find answers or better understand the next best action. In this session, learn how you can improve conversational experiences and create delightful experiences that fulfill search needs with a simple tweak to current fallback techniques.
Speaker: Paolo Padua, Product Marketing Manager, Lucidworks