Customer Service English: The H.E.A.R.T. Approach
Do you work with customers? Are you in the tourism or service industries? This class is for you. It’s also important for anyone applying for jobs in customer service. In this lesson, I will show you the HEART method. The HEART method is an approach to customer service. HEART stands for Hear, Empathize, Apologize, Respond, Thank. Learn how to use the HEART method to deal with customers and also learn what specific English phrases you can use at each step. Then, take the quiz on this lesson: https://www.engvid.com/customer-servi...
Next, check out my video about the S. B. A. R. method for writing work emails and reports: • Communicate Better at Work: The S.B.A.R. M...
In this lesson:
0:00 Customer Service English: The HEART Approach
1:06 H: Hear
2:21 E: Empathize
4:02 A: Apologize
5:48 R: Respond
7:32 T: Thank