Mastering customer centricity: turning strategy into reality
A lot of brands say that they are customer-centric, but how do you truly put customers at the heart of your digital experience? With 20+ years of experience working in CX, Nicola will share practical ways to involve customers in your design process, from gathering feedback to using simple tools for better understanding their needs. Discover real examples of companies that have succeeded with this approach, and gain clear, actionable steps to enhance customer engagement and satisfaction at your company.
Featuring:
–Nicola Clement, Chief Experience Officer, Adore Beauty