Netsuite Collections Module Training - Follow-Ups & Dispute Resolution
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Collecting invalid disputes is a time taking task that might not have 100% returns. Why? Because of Untimely and ineffective follow-ups. This results in bad debt write-off and undiscovered disputes that take a heavy toll on the bottom-line.
As a collector, what steps are you taking currently to reduce your bad debt write-offs and ensure a positive customer experience?
To recover invalid disputes effectively, Oracle Netsuite provides you a solution. Using Oracle NetSuite's integrated customer and payment records, you could track customers with overdue balances and contact them about making payments. Say NO to error-prone follow-ups. Leverage the dunning feature of the tool to set up an automated dunning process for managing collections.
Oracle NetSuite gives you the flexibility of pausing the dunning process for a particular customer to validate disputes. Watch the complete video tutorial to learn best-in-class ways to resolve queries or disputes regarding an invoice.
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Highako Academy brings together more than 20 credit-collections industry leaders and attorneys including Robert Shultz, Scott Blakeley, and Wanda Borges to bring bite-sized, on-demand, job-relevant online learning to credit, and collections professionals worldwide. We offer a range of micro-learning opportunities—live workshops, course modules, skill assessments, downloadable resources, and community forums.
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