Building a user-friendly self-service solution with substantial impact on the business
Adapt Session at our seminar at Dansk Markedsføring concerning digital-self-service solutions
In this session, Jesper Bitsch Østergaard, Technical Lead - Mobile, Adapt explains why self-service is such a popular option in today's digital landscape and he provides five tips you should consider when building a user-friendly self-service solution. To sum up in writing, the five tips are:
1. Consider what you actually want to achieve
2. Make sure to involve target users
3. Keep af focus on the healthy collaboration
4. Rate the user experience higher than the number of features
5. String together the right technical foundation