AI Retail: The CX Perspective | Ken Hughes
AI is not just magical enabling technology. AI is going to fundamentally change consumer expectations around all aspects of retail, product, service, and CX. As we enter the next phase of consumer connection, AI takes the developments of the past two decades and step-jumps them into the future.
Watch how AI assistants will alter consumer expectations and behaviour and how every business needs to understand the coming demands on their CX because of these shifts. The perfect storm of AI, Metaverse, and maturing Gen Z and Gen Alpha consumers are set to disrupt commerce and the brand-consumer relationship forever.
AI is not something to fear. It is something fantastical that finally gets us to a deeply personal, intimate, contextual, and relevant product experience for everyone.
Now widely known as the ‘King of Customer Experience’, Ken Hughes is considered one of the World’s top speakers on consumer behaviour and values, organizational change, the customer and employee experience, leadership, agility, creativity and innovation. He blends his expertise in consumer and cyber psychology, behavioural economics, motivation theory and social anthropology to explore the needs of modern consumerism, leadership and the world of work and predict the changes to come.
You can learn more about Ken Hughes and book any of his keynotes and workshops here: www.kenhughes.com