What is Value in Lean? | Value vs Waste Explained with Real Examples (Lean Manufacturing Basics)
In this lecture, you will understand the true meaning of value from a Lean perspective and why it must always be defined by the customer—not the organization.
Many processes appear efficient internally but fail to deliver what the customer actually needs. This session helps you shift your thinking to focus on what truly matters.
By the end of this lecture, you will be able to:
Define value from the customer’s point of view
Differentiate between value-added and non-value-added activities
Identify business activities that do not contribute to customer value
Understand how misalignment leads to waste and inefficiency
Build a customer-centric mindset for process improvement
This lecture lays the foundation for making better decisions by aligning all efforts toward delivering real customer value.
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