Chris' Story
Chris had been receiving disability benefits after suffering from a traumatic brain injury, making him eligible for Medicare. He was also enrolled in Medicaid, which supplemented his coverage for essential care beyond what Medicare alone could offer.
During the height of the pandemic, Chris turned to the Medicare Rights Center when his Medicaid was wrongfully discontinued. He received contradictory information about why he lost coverage, which left him exposed to high out-of-pocket costs and an inability to access care.