ITSM Framework I Olivia Wami
Ms Wami took us on an amazing service journey. She discussed the need for a framework and also discussed the various IT service management frameworks and the benefits for using a framework if you offer any IT service.
This is a tip Ms Wami left us:
An ITSM framework focuses on services rather than systems – unlike other IT disciplines such as network management, which is more focused on technology. While it is most common to see ITIL as the most implemented frequently ITSM framework among large enterprises, ITIL as an ITSM framework brings value to small and mid-sized organizations.
#ITSM #oliviawami #service #oliviawamispace #itil #cobit #devops #sixsigma #mof