Enable Call Monitoring Using a GoTo Star Code
Monitors can listen to a call in progress on a specified line without call interruption or intervention unless it is needed. This is especially helpful in training situations. Once connected to the call, you can toggle between monitoring modes depending on your needs.
To use this star code, a system admin must enable the User monitoring permission for you in the administration portal.
To view all of GoTo’s star codes, please view this playlist: • Star (*) Codes
0:00 Introduction
0:45 Monitor a call using *17
1:32 What happens if you do not have monitoring permissions
1:50 Spy, Whisper, and Barge monitoring modes
2:40 Monitor a call from someone else’s phone in your company
3:15 End credits