How to Get Feedback from Churned Customers Using WhatsApp Chatbots
How to Get Feedback from Churned Customers Using WhatsApp Chatbots
Understanding the Pain Statement
Customer churn is a reality for every business especially SaaS based businesses, and understanding the reasons behind it is crucial for improvement and growth. As a founder, I was facing a churn rate of 5 to 10%, and despite my efforts to reach out directly via email, I wasn’t getting the feedback I needed. The emails sent from my personal address to inquire about non-renewals went unanswered, which was frustrating. Without this feedback, it’s nearly impossible to identify and address the reasons why customers leave, making it challenging to refine our product offerings and customer experience.
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