Enterprise Connect 2024 - WebRTC.ventures Update
As our CEO and Founder Arin Sime wraps up his visit to the Enterprise Connect Conference in Orlando, he shares an update revolving around 4 main takeaways:
1) #ai is everywhere ,of course.
2) AI in customer facing workflows benefits from integration with backend system data, in order to better answer customer questions. But be careful so sensitive data is not exposed! #security
3) While the hype is all around Generative AI, there is still plenty of value in more #deterministic workflows. One Marriott Vacations case study talked about saving $1-$2 per call just by having a #voicebot do the authentication of the customer up front.
4) But you still should jump into #genai now! ➡ : If you're waiting for the hype to settle enough, you'll probably wait too long.
Contact us WebRTC.ventures to get started on building intelligent custom #CX solutions for your #video and #voice needs in the #contactcenter!