TitanCS helps automate chats and calls for improved customer service ENG SUB
Today Reelika will tell you about the importance of AI automation in customer service and what we’re doing at MindTitan to facilitate this intention.
Our TitanCS solution is able to truly automate customer service and shift it from a cost centre to a value creation centre by automating both chats and calls.
What you can learn from this video to upgrade your customer service:
2:24 The main issue with product management and customer service nowadays.
3:15 What is so important about product management that we sometimes skip?
3:56 TitanCS abilities in terms of product management improvement.
4:42 How product management fits into customer service automation, 2 components you need to make a successful bot and how to make it possible to automate up to 70% of the contacts.
5:27 Dialogue flows meaning in customer service automation.
6:08 What makes our chatbot special.
6:21 Don’t forget about automating phone calls - how can AI Voice IVR Call Routing system assist you in this case?
7:57 Around 40% of calls have the potential to be automated via chat - how?
8:46 What is CS Assist tool and how is it able to help when it’s not immediately clear by a phone call what exactly a customer wants?
9:49 What to do when you have calls that can be provided with a short answer automatically with an example.
10:14 The core components of the TitanCS that automates customer service and gives control over the interactions to the product managers.
10:45 Contact flow with TitanCS.
Book a personal consultation with us to examine your unique business case: https://mindtitan.com/contact-us/