How to record calls in Google Voice
Recording calls is a useful exercise businesses can perform to capture information, train staff on proper call handling and improve their customer service strategy.
Google Voice makes it very easy to record and access call transcripts. In this tutorial, Haptic's Cloud Services Specialist Darrell Raynard walks you through the process so you can start making use of this key feature.
Before recording a call, always remember to inform the participant that the call is going to be recorded.
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