SentiOne - Voicebot & Chatbot - conversation with a bank assistant
#automation #chatbots #voicebots
A recording of a sample conversation with a virtual banking consultant - the SentiOne chatbot and voicebot. The conversation was recorded on the first try, all chatbot and voicebot responses are based on artificial intelligence and natural language teaching methods, thanks to which SentiOne bots achieve an intention recognition efficiency of 96%. Features shown in the video:
-call steering - recognition of customer intentions and automatic retrieval of information from the database
-authorization and verification - the bot can authorize and verify the customer, e.g. by sms authorization, or by providing the mother's maiden name
-performing simple activities in the field of personal finance - transfer, checking the account balance, etc.
-small talk
For more information please visit: https://sentione.com/features/automat...
SentiOne, a Polish company founded in 2011, supports brands in the field of customer service automation using AI technology. SentiOne offers customers a wide range of solutions: from internet monitoring and an integrated customer service platform to next-generation conversational bots. SentiOne solutions have been used around the world by brands such as Procter & Gamble, McDonald's, Nike, Unilever, Beiersdorf, Tesco, Starcom, Mindshare, Mediacom, Saatchi & Saatchi and many others. The company has offices in Gdańsk, Warsaw, London, Ostrava, Budapest, Munich, Eindhoven and Mexico, and the products have been deployed to over 400 clients in European markets, as well as in the USA, Canada, Mexico, Colombia and Brazil.