Recently, we sat down and spoke with Terri-Louise Taylor MCICM (Grad) and Luke Boorman from Clarins.
Clarins have been through the CICMQ accreditation process, and their journey to achievement is inspiring.
From being a brand-new team cut off from connection in the 2020 lockdown to becoming a department that exudes camaraderie and confidence, Luke and Terri acknowledged the mountain they had to climb before arriving at the point they find themselves today.
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