What is Communication API
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Communication APIs are syntax that allows two software to communicate with each other. These are made specifically for the industry and can embed features like voice call, text messages and contact integration.
Communication APIs have gained momentum with the emergence of Communications-Platform-as-a-Service. These APIs can streamline business processes, leverage data and allow customers to reach businesses easily.
While SMS and Voice API are the most common in India, others include Chat, Emergency Calling, MMS and REST APIs.
SMS API: They let businesses integrate text functionality in software and can be used to send promotional and transactional SMSes. You can track delivered messages, schedule them and even integrate third-party bots. Your SMSes can be customised with images, audio, links and in different languages too.
Voice Calling API: Businesses can integrate voice calling functions with features like high-quality network, conference calls and voice broadcasting. Text-to-speech, answering machine detection, call recording and third-party integrations build a bespoke platform.
Communication APIs are the best way to propel your customer service. Visit us at Servetel to know more.
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