#SitecoreSYM
In this Sitecore Symposium session with Bas Lijten (@baslijten), find out how Achmea integrated a centralized decision-making engine with Sitecore. In a true omnichannel scenario, an event on another channel such as a call center can lead to an immediate personalization event on Sitecore. In an out-of-the-box scenario, this is not possible. Learn how we integrated Sitecore JSS, personalization rules, Azure SignalR, Azure Functions and xConnect to solve this is in a fairly easy way. With this approach, Sitecore can be empowered to its fullest.