Customizing Agent/Supervisor Desktop in Webex Contact Center
You will learn how to create a custom analyzer report and embed it into the agent/supervisor desktops by modifying the desktop layout JSON file.
Desktop Layout Overview
Teams, personas, CC Desktop, .json layout overview
Personalize Desktop Layout
Custom header/logo, Webex Chat, Screen Pop
Add Reporting Widgets to Desktop Layout
iFrame Widgets, Single/Multiple reports per page