ChatSpot VS Hints
Hints 👉 https://hints.so/
1. Desktop vs Mobile:
ChatSpot prioritizes the desktop experience. Hints is centered around a mobile experience supporting WhatsApp, SMS, and Telegram as interfaces for capturing info.
2. Templates vs Voice/Text Commands in Natural Language:
ChatSpot provides a variety of templates that are easily accessible on desktop. We allow users to submit updates via voice or text in natural language (see the example in my video).
3. Support of Memory:
ChatSpot explicitly states it doesn't retain memory to recall or reference past messages in a thread. For us, memory is essential because sales reps frequently reference a deal they've recently updated to send another note or log another call (see the example in my video).
4. Catching Duplicates:
To my knowledge, ChatSpot cannot detect a duplicate if you create a deal or contact that already exists. This is because memory is essential for posing follow-up questions about the duplicates (as demonstrated in my video).
00:00 Intro
00:37 Capturing deals: Desktop vs Mobile
3:53 Templates vs Voice/Text Commands in Natural Language:
5:12 Support of Memory and catching duplicates
8:09 Logging a call: another example of using memory
9:27 Conclusion