Fast technological, market and social changes, combined with global health and economic crises, led to a significant change in the users' (both, business and residential) claims regarding the security systems they will choose to use. Users demand full mobile service (monitoring, measurement, management, maintenance, and payment via mobile application), with very flexible contract obligations (on demand) or monthly fees, IoT platform, and simplicity above all. Nowadays focus is on user experience. Are we ready to follow the change and accept all opportunities and problems that are coming with every change?