EnglishPod 3 - Elementary - Hotel Upgrade
EnglishPod 3 - Elementary - Hotel Upgrade
Conversation
A: Good afternoon. What can I do for you?
B: I'd like to check in please. I have a reservation under the name Anthony Roberts.
A: All right R.O.B.E.R.T.S... Oh, Mr. Roberts we've been expecting you… and here is your keycard to the presidential suite.
B: But there must be some mistake; my reservation was for a standard room.
A: Are you sure? Let me double check .
B: Yeah…Here, this is my confirmation number.
A: You're right Mr. Roberts, there seems to be a mix-up, unfortunately we're overbooked at the moment .
B: So…
A: Not to worry. We're pleased to offer you a complimentary upgrade.
B: Presidential suite baby!
Key Vocabulary
Check in (principle verb, infinitive): Register at a hotel or airport
Under the name (phrase): Name used for the reservation
Reservation (common noun, singular): Booking
Confirmation (common noun, singular): An approval, verification
Mix-up (common noun, singular): Confusion
Complimentary upgrade (phrase): Free improvement of quality
Overbooked (Adjective): Full
Supplementary Vocabulary
Check out (verb): Pay and leave a hotel
Booking (common noun, singular): Reservation
Concierge (common noun, singular): Hotel employee that helps guests
Deluxe room (common noun, singular): Hotel room, better than standard
Receipt (common noun, singular): Paper showing payment details