Manage customer feedback within your knowledge base | Document360 2.0
The Feedback Manager in Document360 serves as a powerful tool for managing the feedback-resolution process. By providing a centralized hub for customer concerns that helps you quickly address customer issues, reduce churn, and cultivate a loyal customer base. With an intuitive interface, you can easily access all existing and emerging concerns among your readers and promptly address them. Thus, you can incorporate feedback into content updates to continuously improve the knowledge base quality and relevance.
How do you access the reader's feedback?
1. Go to Content tools → Documentation → Feedback manager → article feedback
You can find the list of reader feedback
2. Use the available filter options at the top to narrow down the list
3. Click on the desired feedback in the list, and a detailed view of the feedback appears
With document360 you can feedback management involves the following five generic steps:
Receiving feedback
Assessing feedback
Assigning feedback
Addressing feedback
Notify the feedback provider
Bulk actions
Here is an elaborate guide for you to refer to – https://bit.ly/Feedbackmanager
Find out more: http://bit.ly/AboutDocument360
Request a Free Demo: http://bit.ly/Document360Demo
14-day free trial: https://bit.ly/Document360Signup
► Subscribe http://bit.ly/Document360 for more updates.
► Find us on Facebook: / document360
► On LinkedIn: / document360
► On Twitter: / document360
#Document360 #AIPoweredKnowledgeBaseSoftware