How to Send Chatfuel Blocks from Your Facebook Page Inbox
As an ecommerce store owner, you love using a Messenger chatbot to automate your sales and business processes. But you might be left scratching your head when it comes using live chat.
Put simply, your customers can either chat with your Facebook bot or you can manually respond to them by pausing your chatbot. However, initiating a human-to-human live chat means you can only respond manually -- and you're limited to sending text content. So, what if you want to send rich content, like buttons and gallery cards, in a beautiful templatized format?
Now you can! Using Balint's custom Google Chrome extension, you (or your customer support agents) can simply tap a button in the Facebook page inbox to send a Chatfuel block.
This tool unlocks a whole new world of opportunity! Unsubscribe users who are no longer interested in receiving messages but pressed the wrong button to opt out. Or share a carousel of your top-selling products with an interested buyer, rather than just sending them a long, ugly URL. And set attributes to tag and track how qualified a potential lead is... among a multitude of other use cases.
This Chrome extension is not publicly available at this time, and it requires Broadcast API permissions, so reach out to Balint if you would like to learn more: / 1balint
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