NoMoreCourses: What is the Kano effect? Change behaviour in customer service, delight your customers
Discover more about customer service and the Kano Effect to help you understand how you can use it to delight your customers. The Kano model / Kano Effect was developed by Professor Noriaki Kano.
Need to change behaviour? Contact NoMoreCourses at: https://www.nomorecourses.com/
This video shows an example of one of the thousands of micro-learning nuggets we send to our users to change their habits to positive and healthy behaviours.
NoMoreCourses can change behaviour in the following:
customer care
customer care skills
customer care service
customer care procedure
customer satisfaction
NoMoreCourses can change behaviour in customer care by using:
behaviour change wheel
strategies for behaviour change
behaviour change communication training
habits for daily life
mindset
We know that you're watching our YouTube video because you want to discover more about changing behaviour.
We have collected all the understanding and experience from professionals concerning habits for daily life and how to influence behavioural change, so please continue watching and enjoying this video. To learn more, contact us at NoMoreCourses.
⬇️ https://www.nomorecourses.com/
This YouTube video extracts a NoMoreCourses' micro-learning nugget that NoMoreCourses send to their users to change habits to more positive and healthy behaviour. For example, "What is the Kano effect? Who is Kano?" Such micro-learning nuggets are fed to users using a drip campaign.
"Many people in the customer service industry talk about the Kano Effect or the Kano model. What is the Kano effect? Who is Kano? The Kano model was developed in the 1980s by Professor Noriaki Kano of Tokyo Rika University.
He did extensive research into customer satisfaction and found that not all aspects of quality and product or service will be perceived positively by customers. Sometimes we can do something with the best intentions, but it's not really what the client wants or enjoys. Professor Kano believes that the emotions of customers play a significant role.
Some quality aspects will have a more substantial impact on a customer's emotions than others be actually defined five quality categories.
1. Must-be quality
2. One-dimensional quality
3. Attractive quality
4. Indifferent quality
5. Reverse quality
In the following five learning nuggets, we will show you examples of each and help you understand how you can use these to delight your customers."
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If you were searching for more details about behaviour change in the customer service industry, please contact Willie Maritz at NoMoreCourses. See the details below.
You may wish to leave a comment below and let me understand what else we can help you change behaviour using NoMoreCourses.
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