Finally got it back after almost two years!
I have Soloshot 2, and after paying for it, they took months before shipping it.
I bought the 3 brand new and again took months to receive it.
After paying for upgrade from 3 to 3+,
it took close to two years to get it back.
Probably helped having a lawyer contact them.
It needs charging, so I'll do a test video when it's finished charging.