Haptik - Transforming Customer Experiences with Conversational AI
Typical AI assistants often fall short of giving customers generalized, repetitive responses instead of satisfactory help. This along with unanswered questions and abandoned carts has diminished CX, drop in customer retention, and increased customer service costs. Until now.
Introducing Haptik
An omnichannel Conversational AI solution that improves customer experience at every stage of the lifecycle. From acquisition to support, Haptik's IVAs or intelligent virtual assistants power all your interaction touchpoints to increase customer satisfaction, retention, and ROI at scale. Unlike typical AI solutions, Haptik's IVA platform is built for specific industry verticals, understanding nuances about how your customers talk.
Haptik's IVA platform has over 1000 smart skills, pre-built conversation journeys created from billions of real customer interactions that continuously improve with intelligent Analytics. And Haptik's 360 suites of products fit within your existing ecosystem with out of the box contact center and CRM integrations providing end-to-end Conversational AI solutions.
Visit haptik.ai to learn more.
About Haptik
Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 100 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions. Haptik is backed by Reliance Industries, a $100 billion+ conglomerate, with close to 500 million customers.