FinOps Made Fun: Leaderboards, Badges, & Cloud Savings ft. Amy Race, Citizens Bank | Ep 42
Can enforcing a simple tagging strategy transform your entire FinOps program?
In this episode of FinOps in Action, I sit down with Amy Race, Head of Infrastructure, Cost Management, and Cloud FinOps at Citizens Bank, to dive into how her company moved 99% to the cloud.
Amy shared how her team went from inconsistent tagging and cloud chaos to a structured, scalable FinOps practice. She explains how clear ownership, executive buy-in, and automation helped enforce a 100% tagging policy.
We also covered how making FinOps fun by introducing leaderboards, badges, and recognition turns FinOps into a company-wide movement.
Here’s what we talked about:
~The one mistake most FinOps teams make when launching a tagging strategy
~How Citizens Bank went from “advisory” tagging to 100% enforcement
~Why executive buy-in is the make-or-break factor in FinOps success
~The creative ways Amy’s team made FinOps fun, with leaderboards, badges, and friendly competition
~How top-down accountability turned optimization into a company-wide habit
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Quote of the Show:
“Going back and doing something is much harder than doing it right from the beginning.” - Amy Race
Links:
LinkedIn: / amy-jacobs-race-1882054
Website: https://www.citizensbank.com/homepage...
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