Coordinating care coordination. Interview with Lumeon's Robbie Hughes
When an airplane flight takes off it's very likely to make it to its final destination safely, even if there is the occasional bit of turbulence along the way. But that's not true of healthcare journeys!
Lumeon founder and CEO Robbie Hughes has developed an approach that makes the care journey more reliable. That would be a big upgrade from the current state, where patients are expected to be satisfied as long as they get some time with a doctor.
One of the really interesting elements of this interview was the discussion of whether we should be willing to trade off some efficacy for reliability. For example, if we had a treatment path that was 80 percent as good but could be followed by 100 percent of the patients, would that be better than striving for the perfect solution that only 1 percent can attain?
From a population health perspective, the 80/100 calculus is probably correct, but most of us want to be in that 1 percent. I've certainly had that experience myself of navigating the system with help from well-placed insiders plus my own knowledge of how things work.
Robbie is an avid reader who recommends The Experience Machine, Chip Wars, and Ultra-Processed People.
Health Business Group https://healthbusinessgroup.com/ has two decades of experience in developing robust strategies for organizations like Lumeon. You can reach us at https://healthbusinessgroup.com/conta...
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