How to Handle Your Customer Support Across Different Channels Through MyAlice Inbox
In this video we will cover:
0:00 Intro
1:00 Make sure everything is connected to MyAlice
2:00 How the tickets are assigned in MyAlice
3:05 Smart Assign system
3:30 How to create agent groups
4:30 Understanding and managing tickets
5:30 Using canned responses and attachments
6:20 Using tags to categorize tickets
7:00 Resolving tickets and filter/sort out your needs
9:00 Using business hour system with automated flow
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