Experience Matters: Cisco Webex EC24
"Experience matters...," says Jono Luk, Vice President Of Product Management, Webex Contact Center, Webex by Cisco. In this podcast recorded live Enterprise Connect #EC24, Jono outlines a broad-based vision to help the enterprise step up EX and CX.
Cisco is unveiling general availability of the all-new Webex #CustomerExperience Essentials for customer-facing employees who are not traditional contact center agents. Cisco is also announcing new innovations in the Cisco AI Assistant for Webex Contact Center, quality management functionality and CRM integrations.
#AI—should serve the human component of work...
From a related blog: "That is why, experience matters. Any tech—even #AI—should serve the human component of work. It should work quietly and transparently in the background, making things easier, better, and faster. Our entire #Collaboration portfolio is designed with that goal in mind: to deliver unrivaled experiences for customers and employees."